Storage Osterley Terms for Storage and Removal-Related Services
These Terms and Conditions set out the basis on which Storage Osterley provides storage and removal-related services to consumer and business customers in the United Kingdom. By placing a booking, using our storage facilities, or engaging us for removal-related services, you agree to be bound by these Terms and Conditions.
These terms are intended to be read together with any written quotation or booking confirmation we issue to you. If there is any conflict between these Terms and Conditions and the specific terms set out in a quotation or written agreement, the specific terms will take precedence.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm, or company who requests or receives services from Storage Osterley.
Services means storage services, removal-related services, collections, deliveries, packing, loading, unloading, and any other services we agree in writing to provide.
Storage Facility means any storage unit, warehouse, container, or other premises made available by Storage Osterley for the storage of goods.
Goods means the items, belongings, equipment, or other property that you deliver or request us to collect, store, move, or otherwise handle.
Contract means the agreement between you and Storage Osterley for the supply of services, incorporating these Terms and Conditions and any quotation or written confirmation.
2. Scope of Services
Storage Osterley provides secure storage solutions and associated removal-related services within the United Kingdom. Our services may include short-term and long-term storage, collections and deliveries to and from the storage facility, assistance with removals to or from residential and commercial premises, and handling of goods in transit as agreed in writing.
We reserve the right to refuse to provide services at our discretion where we reasonably consider that the job is unsafe, unlawful, unsuitable for standard storage or removal operations, or would breach these Terms and Conditions or any applicable law or regulation.
3. Booking Process
All services must be booked in advance. You may request a quotation, and we will provide an estimate based on the information you supply. Quotations are not binding until confirmed in writing by us as a booking confirmation.
When making a booking you must provide accurate and complete information, including but not limited to the volume or nature of the goods, access details at collection and delivery addresses, required dates and times, and any special handling requirements. If the information you provide is inaccurate or incomplete, we may adjust our charges, modify the service, or cancel the booking.
A booking is not confirmed until we issue a written confirmation specifying the services to be provided, the date or period of service, and the applicable charges. We may require a deposit or prepayment as a condition of confirming your booking.
You must review the booking confirmation and notify us promptly of any errors or discrepancies. If you do not raise any issue before the services commence, the booking confirmation will be deemed accepted and will form part of the Contract.
4. Access, Loading, and Service Conditions
You are responsible for ensuring that suitable access is available for our vehicles and staff at all relevant locations. This includes arranging any necessary parking permissions, permits, or building access and informing us in advance of any restrictions such as narrow streets, height limits, stair-only access, or time-limited loading areas.
If our staff are unable to access the premises or storage facility at the agreed time due to issues beyond our control, we may charge waiting time fees, additional labour, or, where necessary, cancel or reschedule the service and charge a reasonable fee for the failed attendance.
You must ensure that all goods are properly prepared, packed, and labelled unless we have specifically agreed in writing to provide packing services. Fragile or high-value items must be suitably protected. We are entitled to rely on any labels or instructions affixed by you or on your behalf.
5. Payments and Charges
Our charges are set out in the quotation or booking confirmation and may include storage fees, removal or handling fees, packing charges, insurance options where applicable, and any additional services you request.
Unless otherwise agreed in writing, you must pay any required deposit at the time of booking, and the balance of all charges no later than the earlier of the commencement of the services or the date specified in our invoice. For ongoing storage services, charges are typically payable in advance for each billing period.
We may adjust our storage charges from time to time by giving you prior written notice. If you do not agree to the revised charges you may terminate the storage service in accordance with the cancellation provisions below, provided you remove your goods from the storage facility and pay all sums due up to the date of removal.
If you fail to make any payment when due, we may charge interest on the overdue amount at the statutory rate permitted under applicable law, accruing on a daily basis until payment is made in full. We may also suspend or withhold services, deny access to the storage facility, and exercise a lien over your goods stored with us until all outstanding amounts and applicable charges have been paid.
6. Cancellations and Amendments
You may request to cancel or amend a booking by giving us written notice. Any cancellation or amendment is subject to the following conditions unless otherwise stated in your booking confirmation:
If you cancel more than a minimum notice period before the agreed service date, you may receive a full or partial refund of any deposit paid, subject to our reasonable administrative costs. The applicable notice period will be indicated in the quotation or booking confirmation, or, if not specified, will be a reasonable period having regard to the nature of the services.
If you cancel after the minimum notice period has passed, we may retain all or part of your deposit and charge a cancellation fee reflecting the time reserved, resources allocated, and any costs incurred.
If you wish to change the date, time, or scope of the services, we will attempt to accommodate your request but cannot guarantee availability. Any amendments may result in a change to the quoted charges. If we cannot accommodate your requested changes and you then cancel, our standard cancellation terms will apply.
We may cancel or reschedule services where necessary for operational, safety, or legal reasons, including but not limited to adverse weather, vehicle breakdown, staff illness, security concerns, or failure by you to comply with these Terms and Conditions. We will seek to give you as much notice as reasonably possible and will offer an alternative date or, where no alternative is suitable, will refund any prepayments made for the affected services. We will not be liable for any indirect or consequential loss arising from such cancellation or rescheduling.
7. Use of Storage Facility
Where we provide storage services, you are granted a licence to store goods in a designated storage unit or area at our facility. This licence is personal to you and may not be transferred or sublet without our prior written consent.
You must use the storage facility solely for the storage of goods in accordance with these Terms and Conditions and any rules or policies we communicate to you. You must keep your storage area clean, tidy, and free from waste, and must not damage or alter the unit or facility.
Access to the storage facility may be limited to specified hours or by appointment. We reserve the right to vary access hours, implement security procedures, and temporarily restrict access where necessary for maintenance, safety, or legal compliance.
8. Prohibited and Restricted Items
You must not store, or request us to handle or transport, any of the following without our prior written consent and only where lawful and suitably packaged and documented:
Perishable goods or foodstuffs likely to rot, attract pests, or cause odours.
Explosive, flammable, corrosive, toxic, or otherwise hazardous materials, including gas cylinders, firearms, ammunition, chemicals, or fuels.
Illegal goods, including counterfeit items, stolen property, or goods in breach of intellectual property rights.
Cash, securities, precious metals, jewellery of significant value, or irreplaceable items such as works of art, antiques, important documents, or sentimental items, unless specifically agreed and appropriately insured.
Living animals or plants, or any other living organism.
If prohibited or unsafe items are found in your goods or storage unit, we may remove, dispose of, or isolate such items at your expense and, where required, report them to the relevant authorities. You will be responsible for any loss, damage, or regulatory penalties resulting from your breach of this clause.
9. Waste Regulations and Disposal
You are responsible for ensuring that goods stored or moved by us do not constitute controlled or hazardous waste in breach of applicable waste regulations. You must not use our services to dispose of waste unlawfully or to circumvent proper recycling or disposal processes.
We do not operate as a waste carrier or disposal service unless specifically agreed in writing and in compliance with relevant regulations. Where we agree to remove or dispose of unwanted items, you confirm that you have the right to authorise such disposal and that the items are not hazardous or regulated waste unless disclosed and accepted by us.
If you leave items behind in a storage unit after the termination of your storage licence, or abandon goods with us, we may treat such items as waste. We may sell, recycle, or dispose of them in accordance with applicable law and use any proceeds from sale to offset our charges and disposal costs. You remain liable for any shortfall and for any regulatory or environmental costs arising from improper or undisclosed waste.
10. Customer Responsibilities
You are responsible for:
Ensuring you are legally entitled to store, move, or dispose of the goods.
Providing accurate information and instructions and updating us promptly if circumstances change.
Packing and securing goods appropriately unless we have agreed to provide packing services.
Maintaining appropriate insurance for your goods, including during storage and transit, unless you have expressly arranged cover through us and we have confirmed such cover in writing.
Complying with all safety, access, and security requirements communicated by us, including any identification or verification procedures on entry to the facility.
11. Our Liability
We will exercise reasonable care and skill in providing our services and in looking after your goods while they are in our custody or control. However, our liability is subject to the limitations set out in this clause.
We will not be liable for loss or damage arising from your failure to comply with these Terms and Conditions, including improper packing, storage of prohibited items, or inadequate access arrangements. We will not be responsible for normal wear and tear, minor scratches or scuffs, or loss or damage arising from inherent defects or characteristics of the goods, including deterioration, rust, mould, vermin, or atmospherically induced damage unless caused by our negligence.
Our total liability for loss of or damage to goods, whether in contract, tort, or otherwise, shall be limited to a reasonable sum reflecting the value of the affected items as reasonably evidenced by you, subject to any specific limits stated in our quotation or insurance documentation. If you do not declare the value of your goods and do not arrange insurance cover, our liability may be significantly limited or excluded.
We will not be liable for any indirect, special, or consequential loss or damage, including loss of profit, loss of business, or loss of opportunity, arising in connection with our services, even if we have been advised of the possibility of such loss.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law.
12. Indemnity
You agree to indemnify us against all claims, costs, damages, and expenses arising from your breach of these Terms and Conditions, including but not limited to storing prohibited items, providing inaccurate information, failing to obtain necessary consents, or failing to comply with waste and environmental regulations.
13. Termination
Either party may terminate a storage or ongoing services agreement by giving written notice in accordance with any specified notice period. On termination, you must pay all outstanding charges up to the date of termination and remove your goods from the storage facility within the agreed timeframe.
If you fail to remove your goods or pay sums due, we may exercise a lien over the goods, restrict access, and ultimately sell or dispose of the goods in accordance with applicable law and any statutory procedures, applying the proceeds to your outstanding account.
14. Data Protection and Privacy
We will handle personal data about you and, where applicable, your authorised representatives in accordance with applicable data protection laws. We will use such data for the purposes of managing your account, providing services, ensuring security at our facilities, and complying with legal obligations. Further details may be set out in our privacy information, available on request.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with any services provided by Storage Osterley, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services, except that if you are a consumer resident in another part of the United Kingdom you may also bring proceedings in your local courts where this is permitted by law.
16. General Provisions
If any provision of these Terms and Conditions is held by a court to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
We may transfer or assign our rights and obligations under these Terms and Conditions to another organisation, provided that this does not materially affect your rights. You may not transfer or assign your rights without our prior written consent.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between you and Storage Osterley in relation to the services and supersede all previous discussions, correspondence, and understandings.
