Insurance and Safety Commitment at Storage Osterley
At Storage Osterley, safeguarding your belongings and protecting everyone involved in your move is at the centre of everything we do. As an insured removal company, we combine robust insurance cover with strict safety procedures, professional staff training, and a clear risk assessment process. This ensures that your items, our team, and your property are protected at every stage of transport and storage.
Insured Removal Services
Choosing an insured removal company gives you confidence that your possessions are handled under clearly defined protection. Our insurance arrangements are designed to support both domestic and commercial customers, whether you are moving a single item into storage or relocating an entire property.
Every move is planned to minimise risk, but in the unlikely event that something goes wrong, our insurance cover helps provide financial protection. We are transparent about the scope and limitations of our cover, and we encourage customers to discuss any high value or unusual items with us in advance so we can advise on the most appropriate level of protection.
Public Liability Insurance
Public liability insurance is an essential part of our safety commitment. It helps protect you and members of the public in the event of accidental damage or injury linked to our work. Whether we are moving items through communal hallways, operating on a busy street, or carrying goods within your home or business premises, this cover underpins our responsibility to operate safely and professionally.
Our public liability cover supports our wider risk management approach, ensuring that any unexpected incidents can be handled quickly and appropriately. It also reflects our commitment to working respectfully in shared spaces, from residential buildings to office environments, with a strong focus on reducing hazards and disruption.
Well Trained and Professional Staff
High standards of training are central to our safe working practices. Every member of the Storage Osterley removals team receives structured training before handling customer goods independently. This includes instruction in safe lifting techniques, correct use of handling equipment, vehicle loading and unloading procedures, and secure packing methods to prevent damage in transit.
Our team are briefed on how to protect both your belongings and your property. Training covers how to move items through tight spaces, how to protect floors, walls, and door frames, and how to recognise when specialist equipment or additional team members are required to move unusually heavy or awkward items safely.
We also provide ongoing refresher training to make sure that our staff stay up to date with best practice, new equipment, and any changes to health and safety guidance relevant to removals and storage operations.
Personal Protective Equipment
Personal Protective Equipment, or PPE, is a key part of our daily operations. Our teams use appropriate PPE based on the specific job and environment. This can include safety footwear to protect against dropped items, gloves to improve grip and reduce the risk of cuts or abrasions, and high visibility garments when working near traffic or in low light conditions.
The use of PPE is not treated as optional or secondary. Supervisors and team leaders check that all necessary equipment is available and used correctly before work begins. Ensuring that our staff are properly equipped helps reduce the likelihood of accidents and contributes to a safer environment for customers and bystanders as well as our own team.
Structured Risk Assessment Process
A consistent and thorough risk assessment process underpins all moves carried out by Storage Osterley. Before work begins, we assess the property layout, access routes, parking arrangements, and any specific challenges such as narrow staircases, low ceilings, or fragile structures. This helps us plan how to move items efficiently while maintaining a strong focus on safety.
Our risk assessments consider potential hazards for both people and property. We identify where trip or slip risks may occur, how weather conditions might affect loading and unloading, and where additional protection is required for floors, bannisters, or door frames. For larger or more complex moves, a site visit may be arranged in advance to enable a more detailed assessment.
Once the risks have been identified, we agree suitable control measures. These might include adjusting the number of staff on site, using trolleys or lifting aids, scheduling work at quieter times of day, or temporarily restricting access to key areas while heavy items are being moved. Where conditions change during a job, our team are trained to review and adapt the plan as needed to maintain safety.
Safe Working Culture
Beyond formal procedures, we promote a culture where safety and care are part of every decision. Team members are encouraged to raise concerns, ask for assistance with challenging items, and take the time needed to complete tasks correctly rather than rushing. This approach not only reduces the chance of accidents but also helps ensure that your belongings receive the careful handling they deserve.
By combining strong insurance cover, public liability protection, professional training, appropriate PPE, and a clear risk assessment process, Storage Osterley offers a reliable and responsible service for all your storage and removal needs. Our goal is to give you peace of mind, knowing that every step of your move is planned with safety, protection, and professionalism at its core.
