Osterley Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which Osterley Storage provides self-storage and related storage services to customers in the United Kingdom. By making a reservation, signing a storage agreement, or using any storage unit or associated facility, the customer agrees to comply with these terms in full. If the customer does not agree to these terms, the service should not be used.

These terms apply to all forms of storage offered under the Osterley Storage service, whether the arrangement is made online, by phone, in person, or through any other booking method. They are intended to provide a clear legal framework covering the booking process, payment obligations, cancellation rights, liability limits, prohibited goods, waste handling, and the legal rules that govern the agreement.

For the purposes of these terms, the words “we”, “us”, and “our” refer to Osterley Storage, and “you” or “customer” refer to the person, business, or organisation entering into the storage agreement. Where more than one customer signs the agreement, each customer is responsible jointly and separately for all obligations under it.

Booking Process

All storage bookings are subject to availability and acceptance by us. A booking request is not confirmed until we have issued a written confirmation or otherwise accepted the reservation. We may request identification, proof of address, and any other information reasonably required to complete the booking and satisfy compliance checks. We also reserve the right to refuse any booking that appears unsuitable, incomplete, unlawful, or inconsistent with safe operation of the storage facility.

The customer must ensure that all booking information is accurate and complete. This includes name, address, contact details, chosen storage size, and intended use of the unit. If the customer books storage space on behalf of a company, partnership, or other organisation, the individual making the booking confirms that they have authority to bind that organisation to these terms. The customer is responsible for checking that the selected storage unit is suitable for their goods and intended duration of storage.

Storage access, move-in dates, and unit allocation may be subject to operational requirements, safety restrictions, or maintenance needs. We may reasonably change the allocated unit before or during the term if necessary and if an equivalent or suitable alternative is available. Any move-in is conditional on the customer having paid the required fees and completed any required documentation, including any inventory declaration or prohibited-items acknowledgement we may request.

Payments

All charges for Osterley Storage services must be paid in advance unless we agree otherwise in writing. Fees may include the storage rent, deposit, administration charges, padlock costs, late payment charges, cleaning fees, disposal charges, or any other amounts disclosed at the time of booking or later applied in accordance with these terms. Prices may be stated inclusive or exclusive of VAT, as applicable. If VAT applies, it will be charged at the prevailing rate.

The customer authorises us to collect payments by the method agreed at the time of booking. If a payment fails, is reversed, or is otherwise not received when due, we may suspend access to the storage unit, refuse entry, or terminate the agreement in accordance with these terms. Any bank charges, card processing reversals, or collection costs resulting from failed payment may be charged to the customer where permitted by law.

Cancellations and Termination

The customer may cancel a booking before the storage start date by giving notice in the manner required by us. If cancellation occurs after a reservation has been accepted, any administration charge, holding deposit, or other non-refundable amount may be retained to the extent allowed by law and disclosed at the time of booking. Where storage has already commenced, rent is generally non-refundable except where we state otherwise in writing.

We may terminate or suspend the agreement immediately if the customer breaches these terms, fails to pay amounts due, stores prohibited goods, creates a safety risk, or acts in a way that interferes with the operation of the facility. We may also end the agreement if continued storage becomes unlawful, impracticable, or unsafe. If the customer does not remove their goods by the termination date, we may exercise rights available under the agreement and applicable law, including charging ongoing storage fees and arranging lawful disposal or sale where permitted.

The customer must vacate the unit by the end of the agreement and leave it clean, empty, and in the same condition as received, fair wear and tear excepted. Any lock, key, access device, or security code issued for use with the unit must be returned or disabled when requested. Failure to return the unit in an acceptable condition may result in cleaning, repair, or disposal charges.

Customer Responsibilities

The customer must pack and store all goods safely and appropriately. We are not responsible for poor packing, inadequate wrapping, unstable stacking, or other damage arising from the customer’s failure to prepare items properly. The customer must ensure that goods stored are their property or that they have the full right to store them. The customer must not store stolen items, counterfeit goods, illegally obtained property, dangerous substances, or anything that would breach any law, regulation, or third-party right.

It is the customer’s responsibility to insure their goods for their full replacement value at all times while in storage. We do not provide insurance unless expressly stated in writing. Even where insurance is available through a third party, the customer remains responsible for ensuring that cover is adequate and effective for the nature and value of the items stored.

The customer must maintain the confidentiality and security of all access credentials, codes, keys, or passes provided in connection with the storage unit. The customer must report any suspected unauthorised access, loss, theft, or damage as soon as reasonably possible. We may take reasonable steps to protect the facility, but we are not liable for losses resulting from the customer’s failure to secure their goods or access information.

Liability

Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to that, we will not be liable for indirect, consequential, special, or economic losses, including loss of profit, loss of business, loss of contracts, loss of opportunity, or loss of data, whether arising in contract, tort, negligence, or otherwise.

Our total liability for any claim arising out of or in connection with the storage agreement shall be limited to the amount paid by the customer for the relevant storage period, except where another limit is required by law. We are not responsible for damage caused by events beyond our reasonable control, including fire, flood, storm, power failure, vandalism, theft by third parties, industrial action, or acts of government, provided we have taken reasonable steps to operate the service safely and responsibly.

We do not accept responsibility for deterioration, mould, rust, corrosion, infestation, shrinkage, evaporation, humidity, temperature changes, or similar conditions affecting goods unless caused directly by our proven negligence and unless such loss is not excluded by law. The customer should take account of the nature of the items stored, including their sensitivity to environmental conditions, before entering into the agreement.

Waste Regulations and Prohibited Disposal

The customer must not leave waste, unwanted items, packaging, pallets, liquids, hazardous materials, electrical waste, or general rubbish in the storage unit, common areas, loading bays, or any part of the facility unless we have expressly agreed to accept it and all legal requirements are met. Any removal of waste from the site must comply with applicable UK waste legislation, including duties relating to safe handling, transfer, and disposal.

The customer is responsible for ensuring that any waste generated by their use of the storage service is removed and disposed of lawfully. If we reasonably believe that waste has been abandoned, stored improperly, or left in breach of these terms, we may arrange removal, cleaning, or disposal and recover the associated costs from the customer. Where a regulatory authority requires action, the customer must cooperate fully and provide any information or documents reasonably requested.

Hazardous substances, contaminated materials, asbestos, chemicals, gases, fuels, oils, biohazards, or items requiring specialist handling must not be brought onto the premises unless we have given prior written consent and all statutory conditions have been satisfied. The customer must comply with all environmental, health, and safety obligations that apply to the storage of such items, and must not rely on us to assess their lawfulness or suitability.

Access, Security, and Use of the Facility

Access to the storage facility is granted only for lawful use and in accordance with the access arrangements in force at the time. We may impose security measures, access hours, or operational restrictions for safety, maintenance, or compliance reasons. The customer must follow all site rules, signs, and staff instructions. We may refuse access where necessary to protect the facility, other customers, or our legal obligations.

The customer must not use the storage unit for business activities involving customers or visitors, live animals, dangerous equipment, or any activity that creates noise, nuisance, odour, contamination, or risk to others. The unit must not be altered without our permission, and no fittings, wiring, fixings, or structural changes may be installed. Fire exits, corridors, entrances, and communal areas must remain clear at all times.

Governing Law

These terms and any dispute or claim arising from them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction unless mandatory consumer law requires otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

We may update these terms from time to time to reflect changes in law, operational practice, or service requirements. Any updated version will apply from the date stated by us and, where appropriate, will be made available before a new booking or renewal is completed. Continued use of the service after an update takes effect will be treated as acceptance of the revised terms to the extent permitted by law.

Any delay or failure by us to enforce a right under these terms shall not be treated as a waiver of that right. The customer may not assign or transfer the agreement without our prior written consent. We may assign or transfer our rights and obligations where this does not materially reduce the customer’s legal protections. These terms, together with the booking confirmation and any written variations, form the entire agreement between the parties in relation to the storage service.

By proceeding with a reservation or using the storage unit, the customer confirms that they have read, understood, and agree to be bound by these Osterley Storage terms and conditions. The customer also confirms that they are entering into the agreement voluntarily and that they have considered the suitability of the storage service for their particular goods and circumstances.